Contact Us
We're here to help. Reach out to us through any of the channels below.
For all inquiries, our primary contact method is email. We aim to respond to all messages within 24-48 hours during business days.
General Support
[email protected]Website
paytrova.comNeed help with PayTrova? Our technical support team can assist with:
- Invoice creation and management
- Payment processing issues
- GST compliance questions
- Client portal setup
- Account and billing questions
Please include relevant details such as error messages, invoice numbers, and steps to reproduce the issue when contacting support.
For security-related matters:
- Report security vulnerabilities
- Suspected account compromise
- Abuse reports
- Data privacy concerns
Security issues are treated with the highest priority. We appreciate responsible disclosure of any vulnerabilities.
For business-related matters:
- Partnership opportunities
- Enterprise solutions
- Custom integrations
- Reseller inquiries
Contact us at [email protected] with "Business Inquiry" in the subject line.
Our typical response times:
Response times may vary during weekends and holidays.
Jenria Infotech LLP (ACV-9592)
221, Nandanvan Society, Canal Road, Vadodara, Vadodara, Gujarat 390008, India
For legal and compliance matters, including:
- DPDP Act, 2023 — Data Principal rights requests (access, correction, erasure, nomination)
- Grievance redressal under the DPDP Act, 2023
- Consumer complaints under the Consumer Protection Act, 2019
- Legal notices and court orders
- Data processing agreements
- Information requests under the Right to Information Act, 2005 (where applicable)
Please email [email protected] with "Legal Request" in the subject line.
Before contacting us, you may find answers in our Privacy Policy, Terms of Service, or Refund Policy.